Privacy Policy

Additional Information

 Security and Storage of Personal Information


Citizenshelpdesk.com takes the safeguarding of your data very seriously. We take measures and precautions to protect the security of your personal information. Our employees understand to respect the confidentiality of your personal information. We have a Data Protection Officer to ensure our compliance with this privacy policy and applicable laws and regulations.


Where appropriate, we use encryption or other security measures which we deem appropriate to protect your information. We also review our security procedures periodically to consider appropriate new technology and updated methods. But, despite our reasonable efforts, no security measure can ever be perfect or impenetrable.


We hold personal information in secure computer storage facilities, paper-based files and/or other records. Please note that we are subject to certain laws and regulations which require us to retain a copy of the documents we used to comply with our customer due diligence obligations and supporting evidence and records of transactions with you and your relationship with us for a period of six years after our relationship with you has terminated. Personal information held in the form of a deed is subject to a storage period of twelve years after our relationship with you has terminated.


If we hold any personal information in the form of a recorded communication, by telephone, electronic, in person or otherwise, this information will be held in line with local regulatory requirements which will either be five or ten years after our relationship with you has terminated. Where you have opted out of receiving marketing communication we will hold your details on our suppression list so that we know that you do not want to receive these communications.


Cookies Policy


This website uses information trackers, web beacons and similar technologies (called “Cookies“) to track information provided to us by your browser or software application when you use this website. Cookies are small pieces of information that a website stores on your web browser or software application which can later be used to retrieve user information. 


Cookies, for instance, enable a website to recognise you on your return, remember your preferences, provide tailored services or distinguish you from other users. 

This helps improve your experience when you browse this website and it improves the functionality, security and performance of these websites.


Most browsers are initially set to accept Cookies. In the event that you want to disable Cookies, you are responsible for deleting them from your browser or software application. If you want to know how to disable Cookies, please refer to the help menu on your web browser. 


Please note that if Cookies are disabled, it may lead to a reduced functionality of this website.


Principles of our privacy policy


– We will never spam you with irrelevant emails.
– You may opt out or in of our email communications at any time.
– You have the right to remove any information we hold on you.
– We will never sell, rent, make public or distribute your personal information.
– We will only collect and process your personal data when absolutely necessary.


How to contact us


Please contact us at contact@citizenshelpdesk.com if you have any questions about our privacy policy or information we hold about you.

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